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SWAN
TRAINING
Alcohol Awareness & Conflict Management Training
TEWKESBURY
Alcohol Awareness & Conflict Management
Course Aim
To ensure all licensed premises staff follow the laws under the Licensing Act 2003.
To ensure all staff are safe from any incident in which a person is abused, threatened or assaulted in circumstances relating to their work.
Alcohol Awareness & Conflict Management
Course Content Includes
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Personal License
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Licensing offences
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Intoxicated / under age sales
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Consequences
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Service refusal
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Conflict management
Course Details:
Alcohol Awareness & Conflict Management Training conducted at your premises in Tewkesbury.
It can accommodate up to 15 delegates
Three hour course:
Includes all course handouts, an experienced trainer with over 25 years experience in this field.
Role play is an essential part of the training when gaining experience in service refusal.
Ideal for:
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Pub staff
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Hotel staff
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Event staff
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Retail staff
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Any licensed premises staff