Conflict Management / Resolution Training

Conflict Management /Resolution Training

Course Aim:

To build knowledge on preventing conflict situations from arising and feel more confident in being able to deal with situations if they arise. 

Training for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. Gain a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

Ideal for lone workers and customer facing roles.

Conflict Management /Resolution Training

Course Content Includes

  • Workplace violence

  • Health and safety legislation

  • Conflict Customer Service

  • Importance of positive and constructive communication

  • Constructive communication

  • Body Language and barriers

  • Communication process

  • Barriers to communication are

  • What triggers are in conflict situations

  • What inhibitors are in conflict situations

  • The 5 steps of conflict resolution

Course costs and info:

Our Conflict Management Training is conducted at your premises.

This 2 hours training course is for up to 20 delegates for the all inclusive price of £395.00 plus VAT

Learn more

Visit our support pages to learn more about Workplace Violence duties and responsibilities.

From legislation to refresher info