Course Aim:

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To build knowledge on preventing conflict situations from arising and feel more confident in being able to deal with situations if they arise. 

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Training for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. Gain a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

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Ideal for lone workers and customer facing roles.