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SWAN
TRAINING
Alcohol Awareness & Conflict Management Training
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CHELTENHAM
Alcohol Awareness & Conflict Management
Course Aim
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To ensure all licensed premises staff follow the laws under the Licensing Act 2003.
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To ensure all staff are safe from any incident in which a person is abused, threatened or assaulted in circumstances relating to their work.
Alcohol Awareness & Conflict Management
Course Content Includes
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Personal License
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Licensing offences
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Intoxicated / under age sales
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Consequences
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Service refusal
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Conflict management
Course Details:
Alcohol Awareness & Conflict Management Training conducted at your premises in Cheltenham.
It can accommodate up to 15 delegates
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Three hour course:
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Includes all course handouts, an experienced trainer with over 25 years experience in this field.
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Role play is an essential part of the training when gaining experience in service refusal.
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Ideal for:
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Pub staff
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Hotel staff
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Event staff
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Retail staff
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Any licensed premises staff
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