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SWAN
TRAINING
Conflict Management / Resolution Training
BATH
Conflict Management /Resolution Training
Course Aim:
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To build knowledge on preventing conflict situations from arising and feel more confident in being able to deal with situations if they arise.
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Training for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. Gain a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
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Ideal for lone workers and customer facing roles.
Conflict Management /Resolution Training
Course Content Includes
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Workplace violence
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Health and safety legislation
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Conflict Customer Service
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Importance of positive and constructive communication
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Constructive communication
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Body Language and barriers
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Communication process
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Barriers to communication are
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What triggers are in conflict situations
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What inhibitors are in conflict situations
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The 5 steps of conflict resolution
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