Conflict Management / Resolution Training

READING

Conflict Management /Resolution Training

Course Aim:

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To build knowledge on preventing conflict situations from arising and feel more confident in being able to deal with situations if they arise. 

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Training for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. Gain a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

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Ideal for lone workers and customer facing roles.

Conflict Management /Resolution Training

Course Content Includes

• Workplace violence

• Health and safety legislation

• Conflict Customer Service

• Importance of positive and constructive communication

• Constructive communication

• Body Language and barriers

• Communication process

• Barriers to communication are

• What triggers are in conflict situations

• What inhibitors are in conflict situations

• The 5 steps of conflict resolution

Course costs and info:

Our Conflict Management Training is conducted at your premises in Reading. 

This 2 hours training course is for up to 20 delegates for the all inclusive price of £395.00 plus VAT

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Learn more

Visit our support pages to learn more about Workplace Violence duties and responsibilities.

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From legislation to refresher info