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SWAN
TRAINING
WE ARE OPEN FOR BUSINESS DURING CORONAVIRUS
We continue to offer COVID safe training courses throughout this period
CONFLICT MANAGEMENT TRAINING IN OXFORD
2 Hour Training Course
Training for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. Gain a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
Ideal for lone workers and customer facing roles.
Conflict Management Training
Course Aim
To build knowledge on preventing conflict situations from arising and feel more confident in being able to deal with situations if they arise.

Conflict Management Training
Course Content Includes
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Workplace violence
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Health and safety legislation
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Conflict Customer Service
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Importance of positive and constructive communication
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Constructive communication
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Body Language and barriers
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Communication process
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Barriers to communication are
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What triggers are in conflict situations
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What inhibitors are in conflict situations
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The 5 steps of conflict resolution
Course Costs:
Conflict Management Training conducted at your premises in Oxford
Course is for up to 20 delegates for the all inclusive price of £395.00 plus VAT
Learn more
Visit our support pages to learn more about Workplace Violence duties and responsibilities.
From legislation to refresher info
