CONFLICT MANAGEMENT TRAINING IN OXFORD

2 Hour Training Course

 

Training for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. Gain a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

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Ideal for lone workers and customer facing roles.

Conflict Management Training

Course Aim

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To build knowledge on preventing conflict situations from arising and feel more confident in being able to deal with situations if they arise. 

Conflict Management Training

Course Content Includes

  • Workplace violence

  • Health and safety legislation

  • Conflict Customer Service

  • Importance of positive and constructive communication

  • Constructive communication

  • Body Language and barriers

  • Communication process

  • Barriers to communication are

  • What triggers are in conflict situations

  • What inhibitors are in conflict situations

  • The 5 steps of conflict resolution

Course Costs: 

Conflict Management Training conducted at your premises in Oxford

Course is for up to 20 delegates for the all inclusive price of £395.00 plus VAT

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Book this course
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SWAN

TRAINING

Conflict Management Training

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OXFORD

Learn more

Visit our support pages to learn more about Workplace Violence duties and responsibilities.

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From legislation to refresher info

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Visit support pages